Riverina Regional Library
Riverina Regional Library is an industry leader , participating in state-wide projects and policy development and introducing a range of service and technology innovations. Most recently, the library has recognised the need to redirect its efforts to achieve better customer service provision. Patrons increasingly see the library as a central point for information programs, online access and social inclusion through initiatives such as children’s story time, book clubs and support of learning community strategies. As such, library staff need sufficient time and resources to facilitate these services.
The library's current strategy involves a shift from a traditional collections focus to a client-outcomes view. This has required changes aimed at freeing staff to spend more time with patrons. With its proven ability to dramatically improve back office efficiencies and customer service, Riverina Regional Library views RFID technology as an integral part of its evolving service. Learn more about Riverina's experiences in implementing Smart Library™ RFID. |
Riverina Regional Libraries case study