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Melbourne Library Service Case Study |
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 Melbourne City Library faced growing pressure on its strategic aims to provide efficient and high level customer service in the form of long library queues.
In the market for a one-stop customer service solution, MLS found their answer in implementing FE Technology’s RFID system; and with it a world first in the form of full EFTPOS integration into the patron Self Loan Stations.
Melbourne Library Service Case Study.pdf |
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Bayside Library Service
Increasing demand for its services coupled with providing enough staff resources to run programs made RFID the clear choice for the Bayside Library Service.
With implementation now complete, staff are already spending more time with patrons and the library is preparing to ramp up its range of programs over the next 12 months.
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Riverina Regional Library
Riverina Regional Library is an industry leader , participating in state-wide projects and policy development and introducing a range of service and technology innovations. Most recently, the library has recognised the need to redirect its efforts to achieve better customer service provision.
Patrons increasingly see the library as a central point for information programs, online access and social inclusion through initiatives such as children’s story time, book clubs and support of learning community strategies. As such, library staff need sufficient time and resources to facilitate these services.
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